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Replace a Lost, Stolen, or Mutilated Massachusetts Driver's License or ID Card

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Massachusetts Drivers License Replacement

If something happened to your Massachusetts drivers license, as in it was lost, stolen or damaged, it is your responsibility to acquire a replacement. The only instance in which you can file for drivers license renewal is if you are within a year of your expiration date.

Fortunately, the MA Department of Transportation Registry of Motor Vehicles makes it easy for you to replace drivers license credentials in just minutes, leaving you with plenty of time to report the matter.

Information Related to Drivers License Replacement

How to Report a Lost or Stolen Drivers License in Massachusetts

The RMV highly recommends that you report the loss or theft of your driving license to local law enforcement in an effort to protect your identity. In addition, the RMV advises you to complete a Request for Activity Hold Add/Remove form so that the Registry of Motor Vehicles cannot conduct any more drivers license or ID transactions with the missing drivers license. The form will ask you to include:

  • Information on whether it is a stolen or lost drivers license.
  • The number of your drivers license, learners permit, or ID card.
  • Your Social Security Number.
  • Whether or not someone has completed an RMV transaction with your drivers license.
  • Contact information that the RMV can use to notify you if someone attempts to apply for a drivers license or ID card in the future.

In addition, you should also call a driver's license representative at your local RMV to find out if your replacement fee will be waived for having filed the report.

Requirements to Replace a Drivers License in Massachusetts

In order to obtain an MA drivers license replacement, there are certain eligibility requirements that you must meet. They are as follows:

  • You cannot have a suspended drivers license.
  • You cannot have a revoked drivers license.
  • You cannot have a canceled drivers license.

How to Replace Your Drivers License

As long as you meet the eligibility qualifications, you will be able to replace driving license credentials in Massachusetts in one of three ways:

  • Online
  • By phone
  • In person

You cannot replace your drivers license by mail.


In order to replace lost drivers license credentials online, you will have to follow these steps:

  1. Log on to the MA RMV Online Services page.
  2. Access the Duplicates page under the License/ID section
  3. Choose the type of document you need to replace and follow the rest of the site's instructions closely

Regarding eligibility, an initial questionnaire will inform you whether or not you are eligible to apply online. If your answers check out, you will be asked to:

  • Provide your name.
  • Give your birthdate.
  • Type in your Social Security Number.
  • Pay the applicable fee with a valid MasterCard, Visa, American Express or Discover card.

After you have completed the process, you will receive a receipt by email, which will serve as your temporary driving license until your MA drivers license replacement arrives within 10 business days.

By Phone

To replace drivers license credentials by phone, you will have to contact the RMV Telephone Center and provide a valid VISA, Discover, American Express, MasterCard or debit card.
Call 857-368-8000 if:

  • You are from Massachusetts area codes 339, 617, 781 or 857.
  • You are out-of-state.

Call 800-858-3926 if:

  • Your area code or situation is not listed above.

In Person

In order to replace license credentials in person, you will have to bring the following to your local RMV office:

  • A filled-out Class D, M, or D/M License and ID Card Application, including what kind of document you need to replace.
  • One proof of birth date (only originals, no photocopies):
    • Birth certificate
    • U.S. passport
    • Military discharge papers
  • One proof of residency in Massachusetts (only originals, no photocopies):
    • Home insurance policy
    • Utility bills that are not older than 60 days
    • Mortgage or lease agreement
  • One proof of signature (only originals, no photocopies):
    • U.S. passport
    • Marriage certificate
    • Military discharge papers
  • Immigration documents, if applicable:
    • Green card
    • Certificate of citizenship
    • Certificate of naturalization
  • For minors:
    • Proof of birthdate
    • Social Security Number
    • Parents/guardians sign off on residency and replacement application
  • Cash, check or money order for payment of fees

Schedule an Appointment at the RMV

It's highly recommended that you schedule an appointment as soon as you decide you are going to replace your drivers license. Wait times at your local RMV will be long and can eat up all of your free time. Fortunately, features an RMV locator that will save you some time and help you find the office that's closest to you.

How to Replace a Drivers License if Out-of-State or in the Military

If you need to replace DMV drivers license documents while you are out-of-state or on active duty, you can apply for a duplicate drivers license in Massachusetts. The same thing applies to those who are a dependent of a military member. The steps you must follow include:

  1. Taking an initial questionnaire to determine your online application eligibility.
  2. Locating the Duplicates section under the License/ID page of MA RMV Online Services.
  3. Choosing what card you would like to replace and follow the site's instructions.
  4. Providing your name, Social Security Number and birthdate.
  5. Paying the applicable fee with a valid MasterCard, Visa, American Express or Discover card.
  6. Printing out your email receipt, which functions as a temporary drivers license until your Massachusetts drivers license replacement arrives.

Also, be sure to provide your current mailing address, not your permanent Massachusetts address, when you are asked to do so during the application process.

Replacement Fees for a Massachusetts Drivers License Copy

The last thing you must remember when applying to replace stolen drivers license documentation in Massachusetts is the fee associated with your transaction. The price you must pay will depend on the kind of card you need to replace:

  • MA ID card: $25
  • Class D driving license: $25
  • Massachusetts learners permit: $15

The MA RMV accepts cash, checks and money orders.

Related Links

Submitted by kelley419 (not verified) on 6th Aug 2012

My drivers license expired

My drivers license expired years ago. It was before the photos were in the new system. I do not have the old license. I have not needed to drive, but I now wish to renew my license. I have no idea how to go about starting the process. Will I need to retake my driving test or is there a way to pay and renew it? Any help would be greatly appreciated