#1 Washington Department of Licensing

The Washington State DOL provides a number of online services conveniently and directly from their homepage. The website is well designed and intuitive with a wide availability of forms that can help drivers prepare for a possible trip to a DOL office. Washington has one of the most extensive lists of online services available to drivers.

	Score
DESIGN
Responsive	10
Homepage, information and services available	3
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	1
Text is easily readable	2
All content contained within a single domain	2
	19/20
USABILITY
Menus are clearly visible	5
In-site search is available	3
Logical hierarchy	5
FAQ section is available	1
CTA 3 clicks from homepage	4
	18/20
SERVICES
Physical location easily accessible	3
Can make appointments online	2
Forms are available	3
Online forms are understandable	2
Top Ten services	18
Other services	10
	38/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	5
Content is easily digestible and concise	5
Links to in-site or outbound content are clearly labelled	5
	20/20
Overall Score:	95/100

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