#24 Tennessee DOR

The Tennessee Department of Revenue website is quite an aesthetically pleasing website. The website is unfortunately not mobile friendly and offers a poor user experience if using a tablet or mobile device to navigate the website. The website does however offer a strait forward list of services, with their online service offering conveniently located within the main navigation.

	Score
DESIGN
Responsive	1
Homepage, information and services available	4
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	1
Text is easily readable	2
All content contained within a single domain	2
	11/20
USABILITY
Menus are clearly visible	5
In-site search is available	3
Logical hierarchy	3
FAQ section is available	3
CTA 3 clicks from homepage	4
	18/20
SERVICES
Physical location easily accessible	3
Can make appointments online	0
Forms are available	3
Online forms are understandable	2
Top Ten services	8
Other services	4
	20/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	5
Content is easily digestible and concise	5
Links to in-site or outbound content are clearly labelled	5
	20/20
Overall Score:	69/100