#38 South Carolina DMV

The South Carolina Department of Motor Vehicles website is rather cluttered and text is very small making reading the content intensive website difficult. The website is not mobile responsive so users on tablets and mobile devices will also have a poor user experience. The website also does not provide in site search making it difficult to find specific information when required.

	Score
DESIGN
Responsive	1
Homepage, information and services available	2
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	0
Text is easily readable	2
All content contained within a single domain	2
	8/20
USABILITY
Menus are clearly visible	5
In-site search is available	0
Logical hierarchy	5
FAQ section is available	0
CTA 3 clicks from homepage	4
	14/20
SERVICES
Physical location easily accessible	3
Can make appointments online	0
Forms are available	3
Online forms are understandable	2
Top Ten services	8
Other services	0
	16/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	5
Content is easily digestible and concise	5
Links to in-site or outbound content are clearly labelled	5
	20/20
Overall Score:	58/100

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