#21 Rhode Island DMV

Rhode Island

The Rhode Island DMV is not mobile friendly, resulting in a poor user experience if using a tablet or mobile device. Online services are clearly offered in the main navigation and FAQs are available from the homepage. A number of online services have been made available and provides all the necessary forms if a trip to the DMV is required.

Score
DESIGN
Responsive 1
Homepage, information and services available 4
Site loads within approx. 3 secs 1
Site is uncluttered, provides clear CTAs 1
Text is easily readable 2
All content contained within a single domain 2
11/20
USABILITY
Menus are clearly visible 3
In-site search is available 3
Logical hierarchy 3
FAQ section is available 3
CTA 3 clicks from homepage 4
16/20
SERVICES
Physical location easily accessible 3
Can make appointments online 0
Forms are available 3
Online forms are understandable 2
Top Ten services 8
Other services 8
24/40
CONTENT
content available for each service listed on the site 5
Content clearly explained 5
Content is easily digestible and concise 5
Links to in-site or outbound content are clearly labelled 5
20/20
Overall Score: 71/100
Last updated on Friday, September 14 2018.