#37 Pennsylvania DMV

The Pennsylvania Department of Transportation website has conveniently provided a list of online services directly on the homepage but unfortunately does not provide a logical navigation system. Users also cannot make appointments at physical locations online and forms for offline services have not been made available to complete necessary paperwork in advance.

	Score
DESIGN
Responsive	1
Homepage, information and services available	4
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	1
Text is easily readable	2
All content contained within a single domain	2
	11/20
USABILITY
Menus are clearly visible	3
In-site search is available	0
Logical hierarchy	3
FAQ section is available	3
CTA 3 clicks from homepage	4
	13/20
SERVICES
Physical location easily accessible	2
Can make appointments online	0
Forms are available	0
Online forms are understandable	0
Top Ten services	10
Other services	3
	15/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	5
Content is easily digestible and concise	5
Links to in-site or outbound content are clearly labelled	5
	20/20
Overall Score:	59/100

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