#12 North Carolina DMV

The North Carolina DOT website’s responsive design allows users to access information using tablets, desktop PCs and mobile phones. The homepage provides a clear snapshot of information and services offered. Although online services are conveniently located in the main navigation, drop downs have not been made available which results in the user having to scroll down below the fold to access downloads and forms.

	Score
DESIGN
Responsive	10
Homepage, information and services available	4
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	1
Text is easily readable	2
All content contained within a single domain	2
	20/20
USABILITY
Menus are clearly visible	5
In-site search is available	3
Logical hierarchy	3
FAQ section is available	3
CTA 3 clicks from homepage	4
	18/20
SERVICES
Physical location easily accessible	3
Can make appointments online	0
Forms are available	3
Online forms are understandable	2
Top Ten services	10
Other services	15
	23/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	5
Content is easily digestible and concise	5
Links to in-site or outbound content are clearly labelled	5
	20/20
Overall Score:	81/100

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