#2 New York DMV

The New York DMV website is very user friendly. The forms search application is quite handy, with a conveniently located “Save time, do it online” button. The NY DMV website has received a significant update recently which has significantly improved the usability and aesthetics of the site. With a great dropdown navigation this site is a great example of functional and efficient design.

	Score
DESIGN
Responsive	10
Homepage, information and services available	4
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	1
Text is easily readable	2
All content contained within a single domain	2
	20/20
USABILITY
Menus are clearly visible	5
In-site search is available	3
Logical hierarchy	3
FAQ section is available	1
CTA 3 clicks from homepage	4
	16/20
SERVICES
Physical location easily accessible	3
Can make appointments online	2
Forms are available	3
Online forms are understandable	2
Top Ten services	18
Other services	10
	38/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	5
Content is easily digestible and concise	5
Links to in-site or outbound content are clearly labelled	5
	20/20
Overall Score:	94/100