#31 New Jersey MVC

The New Jersey Motor Vehicle Commission website is not mobile responsive and therefore provides a poor user experience if using a tablet or mobile device. The website does however, include a link to a list of online services directly from the homepage and offers simple step by step instructions for services that are not provided online.

	Score
DESIGN
Responsive	1
Homepage, information and services available	2
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	0
Text is easily readable	0
All content contained within a single domain	2
	6/20
USABILITY
Menus are clearly visible	1
In-site search is available	3
Logical hierarchy	3
FAQ section is available	1
CTA 3 clicks from homepage	3
	11/20
SERVICES
Physical location easily accessible	3
Can make appointments online	2
Forms are available	3
Online forms are understandable	2
Top Ten services	6
Other services	10
	26/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	5
Content is easily digestible and concise	5
Links to in-site or outbound content are clearly labelled	5
	20/20
Overall Score:	63/100