#34 Missouri DOR

The Missouri Department of Revenue website lost the majority of points in the availability of online services and content. The website’s content does not provide enough information to clearly explain the subject and next steps necessary to the average user and links to in-site or outbound content are not clearly labelled, relevant to the topic, and descriptive of what the user will find when clicking the links.

	Score
DESIGN
Responsive	10
Homepage, information and services available	3
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	1
Text is easily readable	2
All content contained within a single domain	1
	18/20
USABILITY
Menus are clearly visible	3
In-site search is available	3
Logical hierarchy	5
FAQ section is available	3
CTA 3 clicks from homepage	3
	17/20
SERVICES
Physical location easily accessible	1
Can make appointments online	0
Forms are available	2
Online forms are understandable	2
Top Ten services	6
Other services	2
	13/40
CONTENT
content available for each service listed on the site	3
Content clearly explained	3
Content is easily digestible and concise	4
Links to in-site or outbound content are clearly labelled	3
	13/20
Overall Score:	61/100

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