#43 Mississippi DPS

The Mississippi Department of Public Safety website is not mobile responsive providing a poor user experience if using a tablet or mobile device. The website does not provide a logical hierarchy, menus do not contain appropriate content and sub-menus have not been made available that direct the user to specific topics within a subject. A FAQ section is not available and users are not able to make appointments at physical locations online. Physical location information is also not easily found.

	Score
DESIGN
Responsive	1
Homepage, information and services available	4
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	1
Text is easily readable	2
All content contained within a single domain	2
	11/20
USABILITY
Menus are clearly visible	5
In-site search is available	3
Logical hierarchy	1
FAQ section is available	0
CTA 3 clicks from homepage	4
	13/20
SERVICES
Physical location easily accessible	0
Can make appointments online	0
Forms are available	3
Online forms are understandable	2
Top Ten services	6
Other services	2
	13/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	5
Content is easily digestible and concise	5
Links to in-site or outbound content are clearly labelled	1
	16/20
Overall Score:	53/100

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