#50 Kansas DOR

The Kansas Department of Revenue website scored low across all categories receiving only 33 out of a potential 100 points. The website is not mobile responsive providing a poor user experience on a tablet or mobile device. Menus are not clearly visible and do not list or have dropdowns on the homepage that directs to relevant content. The in-site search does not work well, and while location details are made somewhat easily available to users, visitors cannot make appointments at physical locations online.

	Score
DESIGN
Responsive	1
Homepage, information and services available	1
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	0
Text is easily readable	0
All content contained within a single domain	0
	3/20
USABILITY
Menus are clearly visible	1
In-site search is available	1
Logical hierarchy	2
FAQ section is available	0
CTA 3 clicks from homepage	2
	6/20
SERVICES
Physical location easily accessible	2
Can make appointments online	0
Forms are available	2
Online forms are understandable	2
Top Ten services	6
Other services	3
	15/40
CONTENT
content available for each service listed on the site	3
Content clearly explained	2
Content is easily digestible and concise	3
Links to in-site or outbound content are clearly labelled	1
	9/20
Overall Score:	33/100

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