#40 Illinois SOS

The Illinois Secretary of State website conveniently includes a link to their eservices on the homepage, although offers few of the online services DMV.com found helpful in ranking the top state DMV websites. The website is also cluttered and provides unclear call to actions. The FAQ section is not clearly labelled and accessible from the homepage, while physical location information is not easily made available to users.

	Score
DESIGN
Responsive	1
Homepage, information and services available	1
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	0
Text is easily readable	2
All content contained within a single domain	0
	5/20
USABILITY
Menus are clearly visible	5
In-site search is available	2
Logical hierarchy	4
FAQ section is available	1
CTA 3 clicks from homepage	4
	16/20
SERVICES
Physical location easily accessible	1
Can make appointments online	0
Forms are available	2
Online forms are understandable	2
Top Ten services	8
Other services	5
	18/40
CONTENT
content available for each service listed on the site	4
Content clearly explained	5
Content is easily digestible and concise	3
Links to in-site or outbound content are clearly labelled	4
	16/20
Overall Score:	55/100

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