Ranking the Hawaii DMV website – Reviewed by DMV.com
#49 Hawaii DMV
The Hawaii Department of Motor Vehicles website is difficult to navigate mainly due to the number of sub domains associated with the website. Users can easily get lost navigating this poorly designed web portal. Although the website is mobile responsive, due to the number of sub domains associated with the website the user experience is poor.
| Score | |
|---|---|
| DESIGN | |
| Responsive | 10 |
| Homepage, information and services available | 0 |
| Site loads within approx. 3 secs | 1 |
| Site is uncluttered, provides clear CTAs | 1 |
| Text is easily readable | 2 |
| All content contained within a single domain | 0 |
| 14/20 | |
| USABILITY | |
| Menus are clearly visible | 5 |
| In-site search is available | 0 |
| Logical hierarchy | 0 |
| FAQ section is available | 0 |
| CTA 3 clicks from homepage | 0 |
| 5/20 | |
| SERVICES | |
| Physical location easily accessible | 0 |
| Can make appointments online | 0 |
| Forms are available | 3 |
| Online forms are understandable | 2 |
| Top Ten services | 0 |
| Other services | 0 |
| 5/40 | |
| CONTENT | |
| content available for each service listed on the site | 5 |
| Content clearly explained | 5 |
| Content is easily digestible and concise | 5 |
| Links to in-site or outbound content are clearly labelled | 5 |
| 20/20 | |
| Overall Score: | 44/100 |
Last updated on Friday, September 14 2018.