#14 Dist. Columbia DMV

The Washington DC DMV website is a very useful online service oriented website. Physical location information is easily available and users can make appointments online if a trip to the DMV is required. The Nebraska DMV has made a number of Driver Licensing Services and Vehicle Quick Links available on the homepage but with the current navigation system, users are forced to scroll below the fold to access a number of the website’s services.

	Score
DESIGN
Responsive	5
Homepage, information and services available	4
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	1
Text is easily readable	2
All content contained within a single domain	0
	13/20
USABILITY
Menus are clearly visible	5
In-site search is available	3
Logical hierarchy	5
FAQ section is available	0
CTA 3 clicks from homepage	4
	17/20
SERVICES
Physical location easily accessible	2
Can make appointments online	2
Forms are available	3
Online forms are understandable	2
Top Ten services	17
Other services	10
	36/40
CONTENT
content available for each service listed on the site	4
Content clearly explained	3
Content is easily digestible and concise	3
Links to in-site or outbound content are clearly labelled	5
	15/20
Overall Score:	81/100

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