Ranking the Idaho DMV website – Reviewed by DMV.com
#39 Idaho DMV
The Idaho Division of Motor Vehicles website is not mobile responsive providing a poor user experience if using a tablet or mobile device. The navigation does not have a logical hierarchy where menus should contain appropriate content and have sub-menus that direct the user to specific topics within a subject.
| Score | |
|---|---|
| DESIGN | |
| Responsive | 1 |
| Homepage, information and services available | 2 |
| Site loads within approx. 3 secs | 1 |
| Site is uncluttered, provides clear CTAs | 0 |
| Text is easily readable | 1 |
| All content contained within a single domain | 0 |
| 5/20 | |
| USABILITY | |
| Menus are clearly visible | 1 |
| In-site search is available | 3 |
| Logical hierarchy | 3 |
| FAQ section is available | 1 |
| CTA 3 clicks from homepage | 2 |
| 10/20 | |
| SERVICES | |
| Physical location easily accessible | 3 |
| Can make appointments online | 0 |
| Forms are available | 2 |
| Online forms are understandable | 2 |
| Top Ten services | 8 |
| Other services | 10 |
| 25/40 | |
| CONTENT | |
| content available for each service listed on the site | 5 |
| Content clearly explained | 5 |
| Content is easily digestible and concise | 4 |
| Links to in-site or outbound content are clearly labelled | 4 |
| 18/20 | |
| Overall Score: | 58/100 |
Last updated on Friday, September 14 2018.