#42 Montana DOJ

montana

The Montana Department of Justice website is mobile responsive and provides an adequate user experience for those using a tablet or mobile device. The Montana DOJ website lost the majority of points in the usability and services category. Few of the online services DMV.com was looking for while ranking the top state DMV websites were offered by the Montana DOJ website and the majority of menu options appear below the fold while the FAQ section is difficult to find.

Score
DESIGN
Responsive 10
Homepage, information and services available 3
Site loads within approx. 3 secs 1
Site is uncluttered, provides clear CTAs 1
Text is easily readable 2
All content contained within a single domain 0
17/20
USABILITY
Menus are clearly visible 1
In-site search is available 1
Logical hierarchy 1
FAQ section is available 1
CTA 3 clicks from homepage 3
7/20
SERVICES
Physical location easily accessible 2
Can make appointments online 2
Forms are available 3
Online forms are understandable 2
Top Ten services 6
Other services 0
15/40
CONTENT
content available for each service listed on the site 3
Content clearly explained 3
Content is easily digestible and concise 3
Links to in-site or outbound content are clearly labelled 5
14/20
Overall Score: 53/100
Last updated on Friday, September 14 2018.