DMV.com has ranked and reviewed every DMV agency website to find the best of class for its 2015 State DMV Website Rankings. All the websites were graded using a comprehensive scorecard that evaluated the design, usability, content and online services. These websites ranked #31 to #41 in government motor vehicle and licensing websites.
#31 New Jersey
D U S C Score 6 11 26 20 63
The New Jersey Motor Vehicle Commission website is not mobile responsive and therefore provides a poor user experience if using a tablet or mobile device. The website does however, include a link to a list of online services directly from the homepage and offers simple step by step instructions for services that are not provided online.
D U S C Score 9 20 23 11 63
The Louisiana Office of Motor Vehicles website would have made it into the top twenty DMV websites if it was mobile responsive, unfortunately it is not. The site provides a useful and logical menu with available online services clearly outlined on the homepage. With the amount of information within the homepage the website does however, appear to be rather cluttered.
D U S C Score 6 18 23 15 62
The Iowa Department of Transportation and Motor Vehicle Division Services website lost the majority of points on mobile responsiveness, the lack of online services, and content. The content on the website does not provide enough information to clearly explain the subject and next steps necessary to the average user, while content is not written in a way that is easily digestible and concise.
D U S C Score 18 17 13 13 61
The Missouri Department of Revenue website lost the majority of points in the availability of online services and content. The website’s content does not provide enough information to clearly explain the subject and next steps necessary to the average user and links to in-site or outbound content are not clearly labelled, relevant to the topic, and descriptive of what the user will find when clicking the links.
#35 North Dakota
D U S C Score 7 13 23 17 60
The North Dakota Department of Transportation website is not tablet or mobile friendly. The website and navigation is also quite cluttered. Although the website offers a few online services, forms for services that are not online are missing from the site making a prepared trip to the DMV rather difficult.
D U S C Score 7 15 20 17 59
The Connecticut Department of Motor Vehicles website conveniently included a link to their online services within the main navigation but unfortunately offer very few useful online services. Aside from offering a link to the online services in the main navigation links are rather unclear and not logical. The website is not mobile responsive and content is not written in a way that is easily digestible and concise.
D U S C Score 11 13 15 20 59
The Pennsylvania Department of Transportation website has conveniently provided a list of online services directly on the homepage but unfortunately does not provide a logical navigation system. Users also cannot make appointments at physical locations online and forms for offline services have not been made available to complete necessary paperwork in advance.
#38 South Carolina
D U S C Score 8 14 16 20 58
The South Carolina Department of Motor Vehicles website is rather cluttered and text is very small making reading the content intensive website difficult. The website is not mobile responsive so users on tablets and mobile devices will also have a poor user experience. The website also does not provide in site search making it difficult to find specific information when required.
D U S C Score 5 10 25 18 58
The Idaho Division of Motor Vehicles website is not mobile responsive providing a poor user experience if using a tablet or mobile device. The navigation does not have a logical hierarchy where menus should contain appropriate content and have sub-menus that direct the user to specific topics within a subject.
D U S C Score 5 16 18 16 55
The Illinois Secretary of State website conveniently includes a link to their eservices on the homepage, although offers few of the online services DMV.com found helpful in ranking the top state DMV websites. The website is also cluttered and provides unclear call to actions. The FAQ section is not clearly labelled and accessible from the homepage, while physical location information is not easily made available to users.
D U S C Score 11 13 10 20 54
The Arkansas Department of Finance and Administration website lost the majority of points on mobile responsiveness and a lack of online services. Of the ten online services DMV.com was looking for while ranking the top state DMV websites the Arkansas DFA website only offered online license plate renewals.