Rensselaer County DMV Office - Map, Hours, Contact

My 16 year old daughter took and passed her road test yesterday 3/16. Her test was scheduled for 10 am but instructions said to arrive by 9:30 am. When we arrived there were several cars lined up and a group of 6-8 folks standing around. I thought I needed to check in with someone. As I walked up to the group one off the testers, never received her name but I can only describe her as a heavy set white lady scolded me for not remaining in my car and waiting in line appropriately. I explained to her that I was not sure how the process worked and she again scolded me. Not sure if this lady knows that she is a public servant and she should show a bit more respect to the public she is hired to serve. By luck- my daughter did not have this tester as I think this lady was so disgruntled she would have failed her regardless of her performance.
I also think that if DMV is going to use this area for staging for road tests someone should look at the conditions of the sidewalks. Also. if exiting your vehicle out of turn is that important to this one instructor- maybe even a sign indicating the rules?

I have been to a number of dmv's over the years, and I think the Rensselaer County office is the very best in the area. They are friendly, helpful, make sure you have everything you need prior to standing in line. This office is a perfect example of how the office should be run! Thank you to all your employees!