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Carrollton DPS - Map, Hours, Contact

34 ratings
3 reviews
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Carrollton DPS Address

2625 Old Denton Road Suite 310 Carrollton TX 75007

Carrollton DPS Hours

Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM

Carrollton DPS Contact Information

Phone #: (972) 245-5800

Carrollton DPS Holidays

The Texas Department of Public Safety (DPS) reserves the right to close for any or all state and federal holidays. In some instances, the DPS may close for a day or two before and/or after a holiday, as well. New Year's Day Martin Luther King, Jr. Day Presidents' Day Memorial Day Independence Day Labor Day Thanksgiving Day and the day after Christmas Day and the day after Call the main DPS office at 512-424-2000 for specific dates.

Carrollton DPS Services

  • Driver's License
  • Identification Cards
  • Written Test
  • Commercial
  • Road Test
  • CDL Written
  • CDL Driving
Services offered in the following languages:
Spanish

Payment Methods available at this location

  • Cash

  • Check

  • Money Order

Reviews of Carrollton DPS

Add Your Review
5

As a new resident of TX, I was dreading going to the DMV. I was in and out in les than an hour, and the rep that assisted me, Brianna Williams, was extremely helpful and patient. She is an asset to the operation. There need to be more people like her in this world where customer service is paramount!

1

These people are so rude and disgusting they act as if sitting behind a damn desk and dealing with people is such hard work honestly they don't even deserve to work such short hours and be out on the weekends. They seriously need to straighten their attitudes and show some respect to their cutomers.

1

I am embarrassed when I come across pockets of primitive America like the Carrollton DPS office.

The lack of signage, and dark windows evoking a condemned office should have been warning enough - the 'friendly' greeter once inside this medieval horror show, who went through a litany of reasons "why I should not be there", seemingly disappointed that I'd brought all my forms and information - should have been more than enough.

However, like those movies where you are yelling to the protagonist NOT to go in that place ... I decided, 'how bad can it be'.

The two hour wait, with nonsensical numbers being flashed on an antiquated screen did nothing to deter me. The overloaded office darkened as time went by, and the silence broken only by the greeter delightedly turning away customers for an incredible variety of obscure reasons that can only seem critically important here in Carrollton.

Finally, my reward, I would be allowed the privilege of giving these hateful-staring trolls money for my new Texas Driver's license. I waited, breath held - as my clerk went over my paperwork and scrawled hurriedly while glancing up at me with frightened eyes. You could almost hear her whisper ... "There must be something ...."

A ha! Unabashed glee reflected off the lifeless dolls eyes staring me down - my name on my ancient social security card was my middle name - a relic of the love I still fail to hold for my given name.

"This name is different, I have to refuse you service".

The social security card that was good enough for military service, and countless activities in a multitude of states and countries - was not going to work at the Carrollton DPS office.

Attempts to show the middle name on my passport, birth certificate, other paperwork was to no avail.

My clerk, the other people in the office, all went silent. There would be no more to say.

My advice, if you hate your job, and people, as much as the folks that work at this office - for your own sanity, find something else to do and be replaced with people who may have even heard of the mythical 'customer service' code of conduct.

 

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