DMV Satisfaction Survey Results
A total of 2,275 Americans responded to a survey on dmv.com over a 4-month period starting on June 5th 2013. We used some of the questions on an infographic (seen here). These are questions that were used:
Dentist Vs DMV
1300 people responded to the question Would you rather go to the dentist or the DMV?
- 44.61% chose I’d rather go to the Dentist
- 55.38% chose I’d rather go to the DMV
Openness to Solutions
1359 people responded to the question Do you want your state to invest in making more ‘DMV’ services available online?
- 69.76 responded Yes
- 0.09% responded No
- 20.90% responded Not Sure
1359 people responded to the question Do you think the state should allow for more private / 3rd-party companies to perform ‘DMV’ services?
- 34.22% responded Yes
- 34.73% responded No
- 31.05% responded Not Sure
1575 people responded to the question: Please rate your overall satisfaction with the services offered by your state DMV
- Under “Wait Times” on a 5 point satisfaction scale, 15.05% gave it a 1 - Very dissatisfied and 16.19% gave it a 2 – Dissatisfied
1359 people responded to the question: How long do you typically have to wait in line in order to receive service at your local ‘DMV’ office
- There were 9 possible answers starting at no wait time and increasing by 10 minute increments until 1 – 2 hours and 2+ hours. 47.02% gave a response that was above 30 minutes.
Extrapolating foot traffic from New Jersey and Oregon and multiplying this by the distribution of answers in the survey gave the total wait time for America and California. The extrapolated number was 178,800,000 in person visits per year. Average wait time from the distribution was 46 minutes.
Discrimination and Rudeness
1300 people responded to the question: Have you ever felt discriminated against by a ‘DMV’ employee because of your race, age, gender, ethnicity or sexual orientation
- 14.77% responded Yes
- 85.23% responded No
1300 people responded to the question “Has a ‘DMV’ employee ever been rude to you?”
- 32.85% responded Yes
- 67.15% responded No