Many DMVs across the country have become more efficient and have improved customer service thanks to the fact that they have embraced the Internet and have started offering various online services and transactions. Providing online services saves a lot of time and reduces long wait lines at DMV offices, allowing customers to apply for a driver’s license or a vehicle registration, or request a personal driving record report over the Internet, without having to go to the DMV. In addition to online services, there are a few DMVs that have introduced mobile apps that help customers to get up-to-date information on DMV office hours, news on road condition and traffic safety, as well as information on new services provided by the DMV.
The California DMV has traditionally been considered as one of the best DMVs in the U.S. when it comes to customer satisfaction, and the numerous online services, along with the mobile app it introduced a few years ago have helped further improve its reputation. Thanks to the DMV Now app, the California DMV has managed to become even more accessible and enhance customer satisfaction. The app contains a wide array of information that allows customers to stay up-to-date with the latest news that have to do with the DMV and take care of DMV-related business more easily.
For starters, it provides sample tests to help learner drivers prepare for the DMV exams. It allows you to take practice tests on your smartphone, answering sample questions that are similar to the questions in the actual DMV tests. Furthermore, it includes instructional driving videos, helping drivers improve their basic vehicle control skills. There are over 50 video clips that are divided into several categories, including Motorcycle Skills Test, Rules of the Road, and Sharing the Road.
What’s more, customers can use the DMV Now app to find the DMV office that is near their current location, with an interactive map that offers directions to the selected office. This feature also lists office hours and available services at a given location. Then, there is the DMV alerts feature, that informs customers about which DMV office is closed and when it will reopen, and lets them know if a certain office has started offering a new service.
In addition to California, the Virginia DMV is also one of the best digital DMVs, with the VirginiaDMV mobile apps that allows customers to get the most important DMV news on the go. By downloading the app, you can access your MyDMV Account through your smartphone, you can locate the nearest DMV office, get directions and check wait times at a selected office, and perform various transactions, such as address change, driver’s license renewal, and registration renewal. It also provides real-time information on highway safety and road conditions, and it offers sample driver’s license tests.
To be sure, mobile apps can help improve the way DMVs work and interact with their customers, and it seems that the California and the Virginia DMV are currently at the forefront of embracing the idea of using mobile apps as a way to enhance customer service.